Service Objective: Service available around the clock

We spare no efforts to perfect our pre-sale, in-sale and after-sale services and focus on every detail from the design stage to final installation. The aim of our work is your satisfaction.
1. Pre-sale service:
We have a great re-sale consultant team which is always available to offer you best suggestions with sincerity.

2. After-sale service:
All customers’ complaints are taken seriously and discussed with respective departments if necessary. The reply to the complaints will be sent within 1 hour after receiving and technical staff will be on site within 24 hours when needed.

3. Quality assurance:
Quality is the essence of the product. We have a complete quality control system to ensure the quality of each product. For any quality problem during the warranty period due to our fault, we will fully accept the liability according to contract terms. For products out of warranty period, we will try our most to provide necessary assistance.

4. Quality tracing:
We keep track of the performance of our products in practical use. Our experts are ready to answer any question you have in the operation. We also offer special training courses for you to get the most out of the products.

5. Other benefits:
We provide wearing parts and other accessories with our products at the factory price. We can send technical workers to help with the installation if you require.